If you have been following us closely or on Singtel network with BIS, you would have known that the BlackBerry Service Centre is now at The Cathay. Known as the BlackBerry Expert Centre, located strategically at The Cathay on Handy Road, the center is exclusively dedicated to providing after–sales service to BlackBerry customers. This means that all of our BlackBerry woes are now ALL brought the The Cathay, instead of the current 3 locations, mainly, Funan (Brightpoint) Leng Kee Road (Qool – Redhill) and Keppel (Brightstar). This would of course include all 3 telcos as well. The expert centre is now open and the other service centres will cease servicing as of end of 2012.
As long as you have a locally-bought NOT PARALLEL IMPORTED (such as BlackBerry Bold 9630, 9650, 9930) with valid local warranty (warranty card that is filled up properly if not, must come with a valid receipt), just bring over there for your device woes. Of course, this will take some time, so if you have an issue, hit us up on BBM, FaceBook or twitter.
| Spoiler Inside: Press Release |
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12th December 2012 – Research In Motion (RIM) is pleased to launch the first BlackBerry Expert Center in Singapore. Located strategically at The Cathay on Handy Road, the center is exclusively dedicated to providing after–sales service to BlackBerry customers.
This new BlackBerry Expert Center offers the most comprehensive set of after-sales services offered by an authorized partner, furthering RIM¹s commitment to continuously delivering excellent after sales support to customers. The BlackBerry Expert Center aims to provide fast service and onsite repairs where possible to enable customers to retain their existing handsets (and PIN) without the need for a loan or replacement handset.
Charles Dufourcq, Country Director for Singapore at RIM, said “RIM is committed to make BlackBerry as relevant as possible to all our customers here in Singapore and it makes complete sense for us to ensure that all BlackBerry users have access to excellent after-sales support. The BlackBerry brand is hugely important as we believe it represents not only our products but also our customers and our commitment to them. Thus, we are here to ensure that BlackBerry is relevant to all our customers in Singapore.”
The new BlackBerry Expert Center also offers a dedicated dealer section for better, faster more convenient service. It will help dealers access the services and expertise they need to better serve customers and grow their businesses.
Operating hours:
The BlackBerry Expert Center located on the 4th floor of The Cathay on Handy Road will operate daily from 11:00am to 8:00pm.
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Chao Rui says:
May I know what time does it close?
xmad says:
Hi
As stated, 11:00am to 8:00pm 🙂
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kl says:
I am a BlackBerry user from a neighboring country. as I am a frequent visitor to sg, can I use this center to diagnose my BlackBerry problems and rectify them?
xmad says:
Unfortunately, it services only local devices. Please contact the country of origin for your device for support issues.
photagyar says:
can blackberry z10 can be installed viber?
xmad says:
Hello,
Yea, you should be ableto do so; with the android variant as there is no native variant.
Winston says:
Do you repair a blackberry bought in Indonesia ?
xmad says:
Well, depends on problem, I do, but not under warranty.
On the other hand, the BlackBerry Expert Centre will only handle sets purchased locally (Singapore). To claim warranty, you will need to bring it down to the Service Centre in the country it originates from.
Winco Ho says:
Hello, I have one set brand new from USA. It has some problem that turn on with white screen flash. May I know that you can repair if I pay the repair fee? Or even I pay also not entertain? Thanks
xmad says:
Hello Winco,
As mentioned, as we understand, only local sets will be entertained. Parallel imports are not accepted, you’ll need to send it back to whereever you purchased it from or its original country of origin to service it officially.
Kevin Leong says:
Whats the opening hours please.
I saw daily but I dont know what that means. Mon – Sun?
Stephanie says:
What if I lost the warranty card and receipt, can I still send my phone for service??
cheepean says:
I hv a local set Q10 but I dun hv the warranty card & receipt~ my loud speaker & vibration mode are not working~
Will they entertain since Q10 is less than 2yrs model~?
rubana says:
I am looking for bb z10/ z30. My bf desperately wants to own that phone and I cant find it anywhere. Could you pls suggest where I can get the original set of either one of this models?
Thanks
Alameri says:
Do you sell z10 battery and how much it cost.