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Trip to BlackBerry Mobile Expert Centre (November 2017)

BlackBerry Mobile Service Centre is now handled by TOM (Total Outsource Management)

BlackBerry Mobile has officially located their service centre with TOM (Total Outsource Management) for sometime now, ever since (just before) the BlackBerry KEYone launch. However, there have been conflicting information on its location, with some other blogs spreading inaccurate information. As such, we have checked and clarified with BlackBerry Mobile and went down personally earlier last week and we can confirm that our information is accurate.

As highlighted in our earlier post, the BlackBerry Mobile Expert Centre or rather, service centre, is now with TOM. It is located as per follows:

6 Eu Tong Sen Street,
The Central, #04-89D
Singapore 059817

Operating hours:
Mon-Sat 11AM – 9PM

However, as per some feedback from you guys and from our trip, the place has not been the easiest to find, notwithstanding the fact that there is zero signage that points it to be a BlackBerry Service Centre. Further complicating things is that there are at least 2 other brands being serviced at this outlet – XiaoMi and HTC.

To reach the service centre, the easiest 2 ways is to:

  • Take a private hire such as:
    • Uber
    • Grab
    • Taxi
  • Take public transport such as train (North East Line (NEL)) to Clarke Quay station and follow the signs out to The Central (Exits E, F or G).

Once you have reached, take the lift or escalators up to level 4 and head over the blue section. To make it easier, you will be walking to Royal Palm Clarke Quay (literally!). Follow the signs and directions towards that. You will eventually reach Royal Palm as below:Royal Palm @ Clarke Quay

In addition, on the floors nearby, you may also notice the following signage that will point you to the right direction:

Signs to TOM, HTC service centre

Signs to TOM, Xiaomi service centre

Once you have reached the Royal Palm, as the floor signage suggests, you have to walk into Royal Palm and through their carpet corridor and TOM will be right in front of you!

BlackBerry Mobile Service Centre is now handled by TOM (Total Outsource Management)

Unfortunately, the store is covered and plastered by mainly xiaomi products and logos with occasional HTC branding. However, BlackBerry sign is nowhere to be seen, even though they are also supposed to be servicing the device.

There you go! The service centre is now here, and they will service all local BlackBerry KEYone, DTEK 50 and DTEK 60 devices.

Category: News!

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