Having an issue with your BlackBerry Priv for the software? Well, fret not because BlackBerry has just released the autoloaders for the BlackBerry Priv. Autoloaders are basically a set of software containing the OS for the device and will wipe the device before loading in a set of fresh OS.

So how to use the autoloader? It is pretty easy, although there are a few things to take care of:

1. Make sure you have the BlackBerry Priv USB drivers installed. If you don’t, get them here:
   BlackBerry Android Support Software
2. Download the autoloader file for your BlackBerry Priv
   Download the BlackBerry Priv Autoloader (For ASIA STV-3 variant) January Update
3. Press and hold both the Power and Volume Down buttons for 30 seconds to boot the Priv into fastboot mode. Alternatively, press and hold the Volume Down while turning on Priv and selecting Reboot into fastboot (when in fastboot mode, the Priv will display the BlackBerry Bootloader Menu and a purple LED)

Now, depending on your computer’s OS, the steps will vary slightly:

Windows

1. Open and extract the downloaded autoloader file (including all files and folders)
2. Open the extracted folder
3. Execute the flashall.bat
4. Follow on screen instructions as prompted

MAC OS X

1. Open and extract the autoloader file (note the location of the downloaded autoloader file
2. Rename extracted folder to Priv
3. Open Terminal (Finder > Applications > Utilities > Terminal)
4. Type cd /Priv
5. Type ./flashall.sh and press Enter
6. Follow on screen instructions as prompted

Note: Completing the reload of the OS will erase all local data from the Priv.

Once completed, you should have a fully wiped device and be able to start entirely fresh with the setup process of your Priv.

Note: Use these files at your own risk, don’t blame us if you break things.